Policies

Payment

Only credit card payment through PayPal is accepted on all e-commerce orders and is due at the time of purchase for all in stock items.

There is a 50% non-refundable deposit on all special orders.  Special orders are ordering a piece shown, but in a different color palette, a currently out of stock piece or a one of a kind piece.

The Massachusetts Sales Tax of 6.25% will be collected on all sales.

No C.O.D. orders are accepted.

 

Shipping

All in stock items will ship within 3 to 5 days of order.

Special orders will be shipped upon completion and receipt  of the balance due.  An approximate ship date will be provided at the time the order is placed and updates will be provided as needed.

Sipping will be done generally via USPS Priority Mail flat rate plus insurance unless otherwise requested.  Expedited shipping is available at cost.

Returns & Refunds

If you are not satisfied with a piece this is how to proceed:

Contact me within 24 hours of receipt of the piece to identify the problem.

Every reasonable effort will be made to rectify the problem.

If no resolution is possible the item must be returned within 3 days of receipt in new and unworn condition and in the original or similar packaging.

Returned items must be shipped prepaid.  Insuring the package is recommended as we are not responsible for damage incurred in transit.

You are responsible for return shipping.

When the returned item is received in new and unworn condition,, your account will be credited less the original shipping charge.

Original, one of a kind items utilizing a customer supplied focal cabochon or other materials are not returnable or refundable.  All such transactions are final.

 

Repairs

While these pieces are created with care and attention to detail and quality, there is always the possibility that a component is defective or a cord not completely sealed.

Within the first 14 days of receiving a piece if there is a problem with a component contact us immediately, either by telephone (1-978-291-6751) or email (gerrie@gerriemaffris.com).  If the problem is due to a defective component or seal (to be determined upon inspection) within 14 days of receipt the item will be replaced.  Any problem with a piece after 14days will be dealt with on a case by case basis.